Baggage Enquiries
Everything you need to know about baggage allowances, restrictions, and claims.
Hand baggage
Know the cabin baggage rules, including weight and size limits, plus personal item allowance.
Checked baggage
Understand checked baggage rules, including allowance options and per-bag size and weight limits.
Excess baggage
Check charges and options for extra baggage, overweight bags, or additional pieces.
Lost or delayed baggage
Find out how to report an issue, track your bag, and submit a claim if needed.
Prohibited items
See what you can carry and what’s not allowed in cabin or checked baggage.
